Establishing Key Performance Indicators to Measure the Benefit of Introducing the Facilities Manager at an Early Stage in the Building Information Modelling Process

journal may be reproduced or used in any form or by any means without witten permission from the publisher, except for noncommercial, educational use including classroom teaching purposes. Product or company names used in this journal are for identification purposes only. Inclusion of the names of the products or companies does not indicate a claim of ownership by IGI Global of the trademark or registered trademark. The views expressed in this journal are those of the authors but not neccessarily of IGI Global. ABSTRACT The Facilities Manager occupies a unique position within the lifecycle of a building asset, as he/she is one of the only Architecture/Engineering/Construction (AEC) and Facilities Management (FM) professionals who is in a position to view the product of the entire design and build process and is responsible for the operational phase which incurs approximately five times the initial capital cost. Despite the potential benefits that the Facilities Manager offers, this profession still does not command the recognition it deserves within the AEC/ FM sector. This is beginning to change through the introduction of Building Information Modelling (BIM). In order for the BIM process to be maximised it is imperative that the Facilities Manager plays a much more important role within the design and construction process. Despite this, at present the role of the Facilities Manager within this process is still uncertain with no set Key Performance Indicators (KPI) or role designation being specified to date. This paper outlines how the Facilities Manager can play a pivotal role in the BIM process and, in particular, will aim to establish the basis for a number of KPIs by Facility Managers which will in turn lead to a more robust Lean FM practice.